YourDependableVA's Blog

Some business owners don’t understand the benefits to having a press opportunity. No worries, that was me three weeks ago! Press opportunities aka press opps allows you to gain exposure for your company and/or personal brand. Taking advantage of these opportunities can help your company grow exponentially.  For example, The Inc. Magazine is looking to feature a small IT company in the Northeast Region of the U.S. that has survived the recession. Can’t you see yourself being featured in major business magazine?

When submitting an interest in a press opp remember, these are deadline driven. Press opps are usually comprised of 10 main components:

 

  1. Summary of the Press Opp
  2. Name of the reporter
  3. Category of press opp (i.e. Business & Finance)
  4. Email address of reporter
  5. Title of the press opp (Sometimes the same as the Summary)
  6. Media Outlet (i.e. The Inc. Magazine)
  7. Specific Geographic Region
  8. Region (i.e. Usually the same as Specific Geographic Region)
  9. Deadline (i.e. 12:10pm – October 14)
  10. Query  – describes specifically what the reporter is looking for

 

About the Author: Priscilla Walker is the president and CEO of Your Dependable VA, Inc., a cost effective virtual assistance company. We help small businesses grow by providing premium professional administrative and social media marketing assistance.

Let us help you take your business to the next level!

For more information, please go to www.YourDependableVA.com and/or contact us at info@YourDependableVA.com.

“Have a More Productive Day with Your Dependable VA!”™

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Calling all Small Business Owners, Execs, and CEOs! Join me for a FREE 1 hour Q&A session this Thursday, October 8th, 1-2pm EST, promptly. There, you’ll be able to ask me anything about Virtual Assistants. Here are some of the things that I will be covering:

1. What is a Virtual Assistant (VA)?
2. Various business support services that a VA offers.
3. Most importantly, how a VA can help YOU grow YOUR business!

For more information, go to: http://yourdependableva.com/Webinar.html

I look forward to answering any questions that you may have!

Priscilla Walker, CEO, Your Dependable VA, Inc.

http://YourDependableVA.com/

For Most, Change Can Be Difficult

You will find with some clients, they are not comfortable with change. The routine that you may find convenient and efficient could be confusing for your client. Make the best of the situation by clearly explaining to your client exactly what you need from them. Be clear in expressing the what, how, why, and where. It would be best to inform your client how this could benefit him or her.

Think Positive (I know, you hear it all the time.)

Sometimes when working with others in business we find ourselves subconsciously focusing on the differences, instead of commonality. Next time when you and another business owner encounter this problem, make your focal point the reason why you’re both working together. You can say something like, “My reason for working with you is to assist you in taking your company to the next level. I want to see your business succeed.”

About the Author: Priscilla Walker is the president and CEO of Your Dependable VA, Inc., a cost effective virtual assistance company. We help small businesses grow by providing premium professional administrative and social media marketing assistance.

Let us help you take your business to the next level!

For more information, please go to www.YourDependableVA.com and/or contact us at info@YourDependableVA.com.

“Have a More Productive Day with Your Dependable VA!”™

Your Clients Want To Feel Heard

I have clients that express their frustration to me about what problems they face on a daily basis as the CEO of a successful small business. As they communicate to me their issues, I listen carefully and give them my feedback. I usually say, “Tell me more about your issue with ABC” and/or “What is it about ABC that concerns you?” As a service provider you naturally want take interest in what the customer needs. Show that you are interested by saying, “I’m interested in what you’ve just mentioned. Please tell me more about ABC.” and/or “What would have to happen with for you to feel more comfortable with ABC?”

Ensure Your Understanding

Sometimes what was said could mean one thing, and what we hear could mean another thing. No worries, there’s a way to solve this problem. Regurgitate back to the speaker what you thought they said. You could say, “Did I understand you correctly?”, or “I take what you say very seriously. I may not have heard you correctly. Could you please repeat what you’ve just said?”

About the Author: Priscilla Walker is the president and CEO of Your Dependable VA, Inc., a cost effective virtual assistance company. We help small businesses grow by providing premium professional administrative and social media marketing assistance. Sign up for my FREE Teleseminar, Thursday, October 1st, 1-2pm EST. I will answer all of your burning questions regarding Virtual Assistants and how we can help YOU grow YOUR business!

Register here: http://events.linkedin.com/Ask-Priscilla-Anything-About-Virtual/pub/132000  

Let us help you take your business to the next level!

For more information, please go to www.YourDependableVA.com and/or contact us at info@YourDependableVA.com.

“Have a More Productive Day with Your Dependable VA!”™

LISTEN, LISTEN, LISTEN!

Have you ever heard of the term, “in one ear and out the other”? That’s not listening, that’s hearing. When you actively engage in listening, you are better able to learn more about your client and understand his or her needs. Remember to listen with an open mind and be attentive. If you did not clearly comprehend what was said, now is a perfect time to ask a question. Asking questions shows the customer that you are not only listening, but that you are also interested in what he/she has to say. People will feel more inclined to do business with people that proactively show interest.

TAKE AN ACTIVE INTEREST IN YOUR CLIENT’S AGENDA

When you take an active interest in you client’s overall agenda, respectfully, you’ll find that your clients feel more appreciated. For example, if your client constantly expresses their frustration about not having enough time in the day to complete tasks, perhaps, you could briefly brainstorm with him or her to find ways in which they could delegate some of those tasks to your company. Discussing topics that are important to your customer builds a strong foundation for a lasting business relationship.

Stay tuned for Part 3…

About the Author: Priscilla Walker is the president and CEO of Your Dependable VA, Inc., a cost effective virtual assistance company. We help small businesses grow by providing premium professional administrative and social media marketing assistance.

Let us help you take your business to the next level!

For more information, please go to www.YourDependableVA.com and/or contact us at info@YourDependableVA.com.

“Have a More Productive Day with Your Dependable VA!”™

Effective Communication & How This Can Help You Grow Your Business – Part 1

Effective communication has several benefits that can be applied to not only your business endeavors, but personal as well. Learning, (or shall I say relearning) how to listen and speak skillfully can not only show your clients that you understand their issues, but it can also grow your business. More people will be attracted to you and your business because they feel you will be able to not only understand their problems but fix them too. Here some quick tips to get you started!

Count to 10

People have different ways of expressing fear or frustration. Sometimes you will deal with clients who may talk to you in a less than professional manner. Do not take it personally. First, take a deep and count to 10. Use these ten seconds to relax, it will also give your client time to tell you the real reason he/she wanted to speak with you.

Respond, Do not React

When someone expresses the fact and their feelings this is called a response. If you are a participant in the project, express responsibility in the communication with the client. For example, if something happens and you feel it is appropriate to say, It is not my fault!, respond skillfully in saying, I understand your frustration.”

“I Do not Know”

Accept the fact that you do not have all of the answers, it is OK. If you want to discover the answer, let them know that you do not have the answer right know, however, I will (try to) find that answer for you. Part of being a good business person is having integrity about your business.

Stay tuned to Part 2..I wish you well in your business!

About the Author: Priscilla Walker is the president and CEO of Your Dependable VA, Inc., a cost effective virtual assistance company. We help small businesses grow by providing premium professional administrative and social media marketing assistance.

Let us help you take your business to the next level!

For more information, please go to www.YourDependableVA.com and/or contact us at info@YourDependableVA.com.

“Have a More Productive Day with Your Dependable VA!”™

A proactive business owner understands that communication and problem solving is key to having a growing and thriving business. These three tips will help you to continue in your trek towards entrepreneurship.

 

Invest Time in Problem Solving (and Prevention)

 

The best way to solve a problem is to get to the root of the problem. Why is JD Tech, Inc. unhappy? What can I (and my team) do to resolve these issues? Why didn’t the client receive the data sooner? Underestimating the job and not delivering as promised are just some of the reasons why clients can become unhappy and less inclined to stay with your company. Ask yourself these questions, solve these issues, learn from these experiences and you will be well on your way to a more proactive business.

  Read the rest of this entry »

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