YourDependableVA's Blog

Effective Communication & How This Can Help You Grow Your Business – Part 2

Posted on: September 24, 2009

LISTEN, LISTEN, LISTEN!

Have you ever heard of the term, “in one ear and out the other”? That’s not listening, that’s hearing. When you actively engage in listening, you are better able to learn more about your client and understand his or her needs. Remember to listen with an open mind and be attentive. If you did not clearly comprehend what was said, now is a perfect time to ask a question. Asking questions shows the customer that you are not only listening, but that you are also interested in what he/she has to say. People will feel more inclined to do business with people that proactively show interest.

TAKE AN ACTIVE INTEREST IN YOUR CLIENT’S AGENDA

When you take an active interest in you client’s overall agenda, respectfully, you’ll find that your clients feel more appreciated. For example, if your client constantly expresses their frustration about not having enough time in the day to complete tasks, perhaps, you could briefly brainstorm with him or her to find ways in which they could delegate some of those tasks to your company. Discussing topics that are important to your customer builds a strong foundation for a lasting business relationship.

Stay tuned for Part 3…

About the Author: Priscilla Walker is the president and CEO of Your Dependable VA, Inc., a cost effective virtual assistance company. We help small businesses grow by providing premium professional administrative and social media marketing assistance.

Let us help you take your business to the next level!

For more information, please go to www.YourDependableVA.com and/or contact us at info@YourDependableVA.com.

“Have a More Productive Day with Your Dependable VA!”™

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